As much as we’d love to tell you that every single Task for every single Target Web Site always succeeds for every single user, the reality is that this is an imperfect world, and there are a variety of reasons why things do not always turn out according to plan. What you can do when a Task fails depends a lot on the reason for the failure, and while there are many, they all fall into a few simple general categories:
Temporary Problems with the Target Web Site – These can include such things as a site being down for maintenance or a site being overwhelmed with activity and unable to handle more traffic. Problems with your account can also fall into this category, and can include such things as you account set-up not being completed or your account being temporarily disabled for such things as violating the site’s Acceptable Use Policy or putting in your password wrong too many times. The bottom line characteristic of things in this group is that they are all temporary, and presumably can all be resolved by someone.
Permanent Problems with the Target Web Site – These can include such things as a site closing down or transitioning to an entirely different purpose or having some kind of catastrophic failure of their hardware or software. What differentiates this from the former category is that nothing here is going to change and we’re going to have to consider the site retired and take it off of our active list. We have a few of those on there now which we need to remove, but we always wait just a bit, just to make sure that they are not coming back to life.
Problems with Your Account Credentials Set-up – Basically, if you have not correctly set up your username and password in your *forms Local Agent, your Tasks are not going to work. The good news here is, just like with the first group, this is something that can be fixed, and the even better news is that it is something that can be fixed by you.
Problems with the Task – Each *form Task is a little miniprogram or script that has been developed to take a specific *form’s data and post it to a specific target web site. These Tasks are developed by humans, who are prone to make human errors, and sometimes Tasks have flaws in their design or construction. The good news here is this is a yet another situation that can be resolved, but unless you are the Task Developer, it’s not going to be resolved by you. You are dependent on the developer to know about, understand, and correct any problems with the Task.
So, assuming that whatever the problem is can be, and has been, resolved, then what? Well, we’ve set things up so that, whenever you are ready to give a failed Task another shot, you can simply click on the Resubmit icon and have the Task queued up for another try. All of your recent Tasks can be reviewed via the Processed tab, and at the far right-hand edge of every failed Task under the Outcome column there are a couple of things that you can click on. Clicking on the word Error will reveal the detailed results of the various steps that make up the Task, and clicking on the green resubmit icon right next to it will resubmit the Task for another try.
So, if at first your Task does not succeed, fix the problem (if you can), and try again!